Con artists and *******!!!!!

I wish I could give a zero star rating for this company! I have never received worse customer service in my life!!!

These people are con artists and ******* and their employees are brain dead idiots! I am currently waiting for the reimbur*****t of a chair that they *****ed up to the highest degree and I feel I might end being a Grandmother before I ever see my money again!

At the beginning of January I ordered a chair from their Greenside store, paid for it, including a delivery fee in the store and was told within 4 weeks I would the chair as it had to be fabricated.

At the 4 week mark, I contacted them, and was then told that my chair was ready, but just needed to be upholstered, however the fabric I had initially ordered and paid for was not available and they suggested a completely different colour. I asked for a colour reference as I had no idea what the colour looked like that they had suggested, I nearly had a heart attack, as it was a baby **** brown colour and I had ordered an off white colour, I promptly rejected this, and asked for a greater selection based on the original colour I had selected.

Multiple photos were sent to me, and I made my selection of a white fabric-actually called snow white. All of these interactions had taken place on WhatsApp, which is how these people do business outside of their store-very unprofessional to say the least.

Another 2 weeks passed by and I contacted them again, as to the whereabouts of my chair, as 4 weeks had now turned into 6 weeks...I was advised that the chair would be delivered the next day, and would I be home. I said I would not be available, but someone else would be, I gave the name and phone number and asked that they be listed as the primary contact for delivery, and to please not call me as I would be unavailable. I enquired into a delivery time, and was told they couldn't give one, but the driver would phone an hour before delivery.

The next day...I was phoned and harassed with phone calls and rude WhatsApp messages from the driver, I was in important meetings and had to eventually step away to deal with it. I asked why they were phoning me when I had provided strict instructions to contact the other number, He was just rude to me. They had still never attempted delivery at that stage. They eventually did contact the other number and said they would be there shortly and would phone as soon as they were near my house. My contact said they would be there as soon as they got call.

My contact then called me almost an hour later to tell me that the driver just called them and said they had been to my house, but nobody was there, so they left. At this point I went ballistic and called the WhatsApp number I had for the woman, named Amber, who I had been dealing with from the store, She said she didn't understand what happened and would phone the driver. I said I wanted the driver to turn around and go back and I wanted my chair that day.

She called my contact, not me, and advised that my chair would be delivered by midday the following day. My contact called me and told me. I was not going to be at home or available the next day either, so my contacts went to my house just before midday and waited.

Instructions were given to Homzy again, to not phone me, but to call my contacts...they once again phoned me...and the driver was unbelievable...he was rude and belligerent and somewhat aggressive, I was horrified and told him to just get to my house and call my contact. I told my contacts, the driver was on the way and had said 30 minutes.

He then phoned me again, about 50 minutes later...not 30...and again, not my contacts...he was rude again and said I'm outside your house...no-one is here...I said that is impossible, please call my contacts, they are there. He said, it's a green house, no-one is here. I asked him where he was, because my house is not green...he couldn't give me the address, but I assured him that wasn't my house and how did he get there if he didn't know the address he was at? He couldn't answer the question. I asked him what address he had on his delivery sheet, and to please check the invoice as my address was on the invoice, he was not able to do this, I asked him where in Johannesburg he was because he clearly was not in my area. He eventually gave me some address which was completely contrary to mine and I asked how he got there, and why didn't he read the invoice?

I sent him my address via WhatsApp which is what he asked for...again, very unprofessional and I gave the number for one of my contacts and said to phone them.

I then phoned Amber and told her what had just happened and asked her how this was possible that they were at the wrong house and where in Joburg was the driver because even he didn't know. She was once again, useless!!!

They eventually arrived at my house and I immediately received a photo from my contacts of the chair, which they would not let the drivers even take off the vehicle...it was a baby **** brown colour...the colour I had vehemently rejected and said no to, and not the colour that was stipulated on the invoice.

At this point, my patience ran out completely. I told them to reject the order and send it back, And I called Amber, where I then had to explain all of this again...as well as what had just happened with the chair and the colour etc.

She, like all of her colleagues I had the misfortune of dealing with, kept saying it's not their fault and they kept making excuses and it was thr worst customer service I have ever experienced. Amber then said, I must keep the chair at my house and they will send their drivers to collect it tomorrow.

I laughed and then told her to F**K off, that this con might have worked with other people, but did they honestly think I was that stupid to accept this sub standard piece of furniture into my property, to then be stuck with it forever as I would have then taken receipt of this chair and would have no leg to stand on after that. I told her they are con artists and ******* and I wanted my money back.

I asked to speak to a Manager, who had been there the entire time, but had chosen to never get involved...a useless piece of **** named, Malik...enough said there... He conveniently left the store as soon as I asked.

I was told I would be refunded in 2 weeks... I told brain dead Amber, I wanted this in writing, she told me she couldn't do that... They are super quick and happy to take your money....but not prepared to give it back.

I insisted and would not get off the phone until she did it...I finally received the message stating that I would be reimbursed to the amount of R5389.00, in full within in 2 weeks.

Well it has now been more than 2 weeks...I contacted her at the 2 week mark...to be told it was with finance, and they were just waiting for the confirmation of reimbur*****t from finance. This was once again with employee of the month Amber....

I have waited a week and contacted bright spark Amber again...only to be told, they are still waiting for finance to get back to them...

I obviously have not taken this well, and I asked if I really needed to still be telling them how to do their jobs...and perhaps they should follow up with the finance team instead of waiting until I am dead to hear back from them.

I have asked for the Managers contact number...to be told by Amber, she can't give me his personal contact number...to which I rep****...I never asked for that...but surely he has a business number!!

I have gotten off the phone to our genius girl again...about 47 minutes ago...where we once again had to go through the basics of what customer service should look and sound like, and that i really don't care that she has been sick and only got back to work on Monday...more excuses and reasons why it's not her or their fault....

She has said her manager Malik...was not at work and only gets in at 10 most days and that, but still wasn't in today...but as soon as he gets in at 11, she will ask him to phone me...that was 19 minutes ago, and I have still not heard from them...no surprise there of course.

I shall try again shortly...

Don't expect to receive any customer service from these people...you have to provide your own...don't expect any honesty or transparency from these people...you will receive none...don't let them ***** your money...rather just give it away to a homeless person instead...you will feel better and it will be less stressful!!!

Biggest F*****G joke ever!!! If I had wanted to be ******** by Arabs...I would have gone to Dubai!!!!