NP
Nelisiwe P
1 reviews | Active since Feb 2015
24 Feb 2025, 10:50
Biggest online ****mers
I have been sending emails and WhatsApp messages to Homzy for my refund since 28 December 2024 and still waiting for it even today.I tried to report them to Consumer Ombudsman but they still not budging.Has anyone ever recieved their refund from these ****mers?
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Homzy's replyOfficial
12 Mar 2025, 10:47Hi Nelisiwe,
We sincerely apologize for the frustration you have experienced regarding your refund request. We understand how disappointing and upsetting this situation must be, especially after multiple attempts to resolve the matter. This is certainly not the experience we want any of our customers to have.We deeply regret the delays and lack of response you’ve encountered. Your feedback is extremely valuable to us, and we are actively investigating your case to ensure this is resolved promptly. Please be assured that we are committed to processing your refund as soon as possible.We would also like to sincerely apologize for the inconvenience and any communication breakdowns that have occurred. We will escalate your complaint internally and follow up with you directly to make sure this issue is resolved.Again, we truly apologize for the continued delay and miscommunication. We are taking your concerns seriously and will work diligently to provide a satisfactory resolution.
We sincerely apologize for the frustration you have experienced regarding your refund request. We understand how disappointing and upsetting this situation must be, especially after multiple attempts to resolve the matter. This is certainly not the experience we want any of our customers to have.We deeply regret the delays and lack of response you’ve encountered. Your feedback is extremely valuable to us, and we are actively investigating your case to ensure this is resolved promptly. Please be assured that we are committed to processing your refund as soon as possible.We would also like to sincerely apologize for the inconvenience and any communication breakdowns that have occurred. We will escalate your complaint internally and follow up with you directly to make sure this issue is resolved.Again, we truly apologize for the continued delay and miscommunication. We are taking your concerns seriously and will work diligently to provide a satisfactory resolution.
Homzy's reply12 Mar 2025, 10:47
Official
Hi Nelisiwe,
We sincerely apologize for the frustration you have experienced regarding your refund request. We understand how disappointing and upsetting this situation must be, especially after multiple attempts to resolve the matter. This is certainly not the experience we want any of our customers to have.We deeply regret the delays and lack of response you’ve encountered. Your feedback is extremely valuable to us, and we are actively investigating your case to ensure this is resolved promptly. Please be assured that we are committed to processing your refund as soon as possible.We would also like to sincerely apologize for the inconvenience and any communication breakdowns that have occurred. We will escalate your complaint internally and follow up with you directly to make sure this issue is resolved.Again, we truly apologize for the continued delay and miscommunication. We are taking your concerns seriously and will work diligently to provide a satisfactory resolution.
We sincerely apologize for the frustration you have experienced regarding your refund request. We understand how disappointing and upsetting this situation must be, especially after multiple attempts to resolve the matter. This is certainly not the experience we want any of our customers to have.We deeply regret the delays and lack of response you’ve encountered. Your feedback is extremely valuable to us, and we are actively investigating your case to ensure this is resolved promptly. Please be assured that we are committed to processing your refund as soon as possible.We would also like to sincerely apologize for the inconvenience and any communication breakdowns that have occurred. We will escalate your complaint internally and follow up with you directly to make sure this issue is resolved.Again, we truly apologize for the continued delay and miscommunication. We are taking your concerns seriously and will work diligently to provide a satisfactory resolution.