Badly done dub

Bought a couch on homzy about two and half weeks ago. It was a Luke 3 seater couch which looked pretty amazing on line. When they delivered I realised that the couch was pretty butchered and it didn’t look like the design was originally theirs as they couldn’t get it right and it had stains that won’t move. I requested a refund immediately. Almost 3 weeks later they still haven’t collected their couch and they keep giving me ridiculous excuses. The one time they tried to collect their driver called me at 2230 telling me that he is coming to collect the couch at 2330. With more research I realized that the couch is in fact a very horribly done dub. Give me my money and come take your couch