1 reviews | Active since Jul 2020
BAD SERVICE IN EVERYTHING
I purchased a TV stand and a coffee table on the 5th of February and was informed that delivery would take approximately three weeks. I have been patient; however, the items have still not been delivered.
Despite multiple follow-ups, my messages are often ignored, or I receive conflicting and misleading responses. I was previously assured that my TV stand would arrive last Friday, then Saturday, and again today. However, when I called to confirm the delivery time, I was told the order was not completed. At this stage, I doubt that any progress has even been made on my purchase.
The lack of communication and professionalism from Homzy is highly disappointing. I expect a clear and honest update on my order status and a confirmed delivery date within this week, as I need the items urgently. Additionally, I expect the correct order to be delivered without further delays.
Please provide a resolution immediately, as this experience has been unacceptable.
Thank you for sharing your feedback, and we sincerely apologize for the frustration and inconvenience you’ve experienced with your order. We understand how disappointing it must be to wait for your items longer than expected, especially with the lack of communication and conflicting information you have received.This is not the level of service we strive to provide, and we genuinely regret that we have fallen short in meeting your expectations. Please know that we are taking your concerns seriously and will investigate this matter to ensure that the correct items are delivered to you promptly.We deeply value your business, and we are committed to resolving this issue as quickly as possible. A member of our customer service team will reach out to you directly with a clear and honest update regarding your order status and a confirmed delivery date.Again, we sincerely apologize for the inconvenience and appreciate your patience during this time.Best regards,
Thank you for sharing your feedback, and we sincerely apologize for the frustration and inconvenience you’ve experienced with your order. We understand how disappointing it must be to wait for your items longer than expected, especially with the lack of communication and conflicting information you have received.This is not the level of service we strive to provide, and we genuinely regret that we have fallen short in meeting your expectations. Please know that we are taking your concerns seriously and will investigate this matter to ensure that the correct items are delivered to you promptly.We deeply value your business, and we are committed to resolving this issue as quickly as possible. A member of our customer service team will reach out to you directly with a clear and honest update regarding your order status and a confirmed delivery date.Again, we sincerely apologize for the inconvenience and appreciate your patience during this time.Best regards,