Customer service.

I’ve been staying at Homii for 2years now&the service has been deteriorating.The new management is worse than the previous ones.I’ve had to deal with a new lady named Geraldine who is extremely rude&incompetable.She barely reverts to emails on time,i’m constantly reffered to her by Lynn Gasa,the manager and she never resolves anything.I’ve got emails and whatsapp texts to back this up.Almost everyone in the building are complaining about these two ladies and their treatment towards guests.I sent her an email to Geraldine regarding my rent on the morning the at 9:00am 01/07/20 and only after 12 she responded and cause my rent is due before then she told me i have to pay a penalty fee of which she never accounted for the late response what so ever,also had the nerve to tell me if i don’t listen to her my stay won’t get renewed and i must pay that fee.I asked if there’s any other people i could communicate with going forward since these ladies are VERY rude&there’s none.Geraldine had blocked me on whatsapp even&also blocked my friend,also staying at Homii for constantly asking for pest control.We don’t have a voice in this place,atleast Khosi(prev manager)would communicate and revert decently.When it’s time for rent they can communicate and don’t give a damn about our experience.I’ve been complaining about my window leakage for two summers now&none has been done about it.I’ve been put through a LOT by Geraldine&i won’t rest till i’m heard.Going to compile a list of people and what they’re experience have been.A lot are complaining about her.