Bad Service and Building Management

I have been a tenant at HOMii Manhattan since 2018 October and from then the service at HOMii has been deteriorating, from good to worse and now its just worse than worse.

HOMii prides themselves about being a tech no building which is lot of ******* when the wifi doesn't work ands this year its been worse. The worse for me is that since last week Thursday my door does not lock due to a fault card reader on the doors and i have reported it and up today my door still does not when leaving for work we are forced to leave the flat not locked which is unsafe for our belongings inside the flat, and i techno equipment that i use for my business which is in my flat which is it at risk because my door does not lock. even the maintenance and reception team now about this door problem yet nothing is done. The reception team gave us a manual key which we cant use because the maintenance teams come through to make the door to be locked manually and its been two days since that has happen and for a Techno building this is so not on. and its a bad serve and since last year one has been experiencing bad service here and one is wondering when will things change.