1 reviews | Active since Aug 2015
Poor workmanship on swimmingpool!
We appointed Homexterior to do our swimmingpool. After 6 months the creepy stops working. I serviced it and still stops after about a minute. I noticed air bubbles coming out of the aimflow and reported it to Brent from Homexterior. I had no response. I sent messages with images, emails, phone calls and eventually i got hold of him through phoning from an unknown landline number, a team reported a crack in the pump housing which they sent for repairs. There was an argument about the warranty which they didnt want to uphold and got it back after 2 months - His reason 'oops its been lying here for a month!?'<br> I phoned Brent to report the problem is still not resolved, the creepy is still not working and the air lock still forms with bubbles out the aim flow, and he will say, call you right back... But after so many attempts to get hold of him still no joy.<br> We have to manually sweep the pool and try and suck the masses of dust to get it clean, not fun!<br> There is no commitment to stick to the promisses of the sales pitch. The owner doesnt even respond?<br> I am reverting to legal action now, but didnt want anyone else to go through the same efforts just to get the poor workmanship fixed.
Good afternoon Marinus,
The above statements are not entirely true, let me please state the facts, we have done 7 free of charge service calls just to clean your swimming pool that you have totally neglected so much so that the pump could not function because the filter was so saturated it could not pump any water.The pump broke (burned out because of this) our supplier after inspecting the pump would not repair under guarantee. We at Homexterior covered the bill just to give you good service and not to have conflict. We also installed one of our second hand pumps in the time you were waiting for the repair of the one you broke.You make it sound that we left you pool in not working order for a month, witch is just not true. The swimming pool pump was working 100% when we did the handover and after 6 months your problem started, after inspecting your swimming pool i suspect your gardener or yourself could of nicked a suction line pipe and its now sucking air. An inspection of your swimming pool will now be scheduled and we will try and get to the bottom of your problem.
Kind Regards,
Brent.
Good afternoon Marinus,
The above statements are not entirely true, let me please state the facts, we have done 7 free of charge service calls just to clean your swimming pool that you have totally neglected so much so that the pump could not function because the filter was so saturated it could not pump any water.The pump broke (burned out because of this) our supplier after inspecting the pump would not repair under guarantee. We at Homexterior covered the bill just to give you good service and not to have conflict. We also installed one of our second hand pumps in the time you were waiting for the repair of the one you broke.You make it sound that we left you pool in not working order for a month, witch is just not true. The swimming pool pump was working 100% when we did the handover and after 6 months your problem started, after inspecting your swimming pool i suspect your gardener or yourself could of nicked a suction line pipe and its now sucking air. An inspection of your swimming pool will now be scheduled and we will try and get to the bottom of your problem.
Kind Regards,
Brent.