Terrible company - they still have my money and messed up our entire renovation plans!!

<p>I am absolutely disgusted with the conduct of this company. In particular, the Umhlanga branch and it's so-called manager Wendy - Anne Arcangeli. I had 2 transaction with the company (November 2015 -transaction 1...which was only resolved in January 2016 and May 2016-transaction 2) and had problems on both issues:</p> <p> </p> <p>Transaction 1 - November 2015 - i was sent the wrong size furniture. Its custom made, and i was specific about my sizes when the CADs where sent through. How can a company get this wrong? In any event, we had to wait a further 6 weeks for the correct furniture to be made. I only mention this transaction because the manager brought it up during the mistake which was made in the 2nd transaction, where she mentioned that the company directors made her pay an additional R7000 to rectify the measurements for this error.</p> <p> </p> <p>Transaction 2 - May 2016</p> <p>I ordered my furniture, specifically telling the manager throughout the process that i 'want the same wood as my previous order' on many occasions. I also have email proof of this, which i have shown to the store manager. After 6 weeks of production time, we received the order, with a completely different wood and totally different colour. She accepted that she made another error on this order. When we asked for a solution, she simply stated that the directors refuse to pay for this error, and we should just merely 'cancel the transaction' When i asked what the difference in price is for the 2 wood types, i was told R4000....this sent me over the edge. My total transaction with the company exceeded an estimated R70,000 nd they have the nerve to tell me R4000 cannot be borne by the directors for something which was their fault!!!!!???? </p> <p> </p> <p>Currently, we are heading towards the end of July, and i still dont have my goods, nor do i have my money!!! I regret dealing with such a company from day 1, who have blatant disregard for their customers and simply try to HIDE from any form of responsibility. Their actions are totally against the Consumer Protection Act as well, and i will be seeking legal counsel as well if the directors still refuse to hand over my goods/money</p> <p> </p> <p>Despicable really!</p>