Sucks

Bad news bears. Long (long) story short, I bought an Umhlanga Bed half off as showroom stock. I will note I was heavily pressured by WhatsApp to buy the bed in like a 24-hour timeframe so as not to lose the "deal." No mention was ever made of it potentially being in questionable condition.

The bed was so creaky--SO CREAKY, like a whiny ferret was in bed with us all the time--that we became frantic and were actually losing sleep. The design was also very "loose," with parts moving around, unsecured chipboard panels as a base, and edges so thin one cracked within the first week.

We were told all this was due to our wooden floors. The attitude was that it was our fault. We were then left to try to re-sell the bed--which has vanished off their website--privately. We wanted to have their team disassemble it, as assembly was included with our purchase, it's somewhat confusing, and we didn't want to damage the bed, but were quoted 2,400 for disassembly, local transport, and reassembly, which obviously no private buyer's gonna pay.

For a company with fancy products, the service was super fly-by -night. There's no customer service number, no clear person with whom the buck stops, I had to drive a half hour to the showroom several times to get help, and I kind of want to charge them for gas. I don't know if they treat designers differently than individual customers. The company was bizarrely really defensive of the bed, as if admitting just this one bed might have an issue would be some kind of catastrophe. But if they hadn't been so defensive about a single item they sold they wouldn't be getting this kind of review.