Homes and Villas by Marriott accommodation

We booked accommodation on Homes and Villas by Marriott. About bookings were confirmed. Updates were provided promptly and my family were excited.

We were allocated accommodation at 6 Regent road Sea Point. On our arrival to check in on 29 December 2024, we were told that they don’t have the voucher from Marriott and there was family that had similar challenge as us.

The property agent was so rude. However the security official at the reception for check-in tried to assist us for almost 2 hours. Cape Town accommodation were fully booked. We ended sleeping in the car after driving form Johannesburg for 14 hours.

We went it Sea Point Protea hotel to see if they can assist us and they were not even aware of it. The only contact we could get were the US and Canada.

The next day we had to find available accommodation for our thre day stay in Cape Town.