Poor customer service on repairs

<p>I booked in a speaker for repair, I told Homemation that it was not bought from them.</p> <p>Homemation is the exclusive repair centre in South Africa of the speaker manufacturer.</p> <p>A few days later, a Friday, I called to get an update on the repair, and or quote.</p> <p>I was put forward to the technician, who believed he had almost identified the issue and would call me back with the details and a resolution.</p> <p>I did not receive a call, I phoned again on the Tuesday and I was advised that the technician was on leave and would only be in the office the following Monday. I asked if there was anyone else who will be able to assist. They promised to call back. I later received a call from the manager, who told me they cannot repair my unit as it was not purchased from them in South Africa and that I must fetch it.</p> <p>I called back to ask if he could send me a note to that effect so that I could revert to the manufacturer on the next steps. The manager refused saying he does not have to send any note and asked why I would buy the speaker from an alternate location.</p> <p> </p>