Excellent service is such a rare thing!

<p>My wife gave me a pair of Klipsch Status headphones for Christmas and to my disappointment last week the headband snapped.</p> <p> </p> <p>I contacted the reseller and they organised for Homemation (local distributor) to collect for assessment.</p> <p> </p> <p>General industry standard on headphones is that warranty does not cover physical damage and I was expecting the worst when I was told that they will have to "evaluate" the damage. To make matters worse is that the Status headphones has been discontinued.</p> <p> </p> <p>To my utter delight I was contacted by Riaan Harmse from Homemation this morning to inform me that my headphones will be replaced for the Reference series which is a higher model than the Status.</p>