Bad Customer Service

I bought more than 4 items from Homelicious Furniture in September 2023 and amongst those items was a Dua couch which I absolutely loved until I sat on it and the couch broke it the middle I kindly asked for it to be either replaced or repaired. I sent Jay a text because he wasn't taking any of my calls he promised he would make a plan yet he wants to charge me for transportation fees..That I have refused to pay because the couch was still in warranty when I reported and I only weigh 55kg how can I just break a brand new couch. I've been texting and trying to call but I am being ignored flat out. I love their products but he has just lost a customer. I have 2 other people that I had recommend that they purchase here but with this kind of service I do not this anyone deserves to buy anything because once you do they do not care anymore. I still have proof of the chats as well.