kJ
katrina J
1 reviews | Active since Oct 2010
09 Apr 2015, 14:14
your staff needs training they are pathetic
This is the second phone call I have received from this women at your company I can't hear her name or even if she gives it. She starts shouting from the beginning \when are you making a payment!!!"\""the last payment you made was on the 25th of February!!!!!!\"" when i ask her why are you not then debiting my account as arranged since there is more than enough money in my account to pay for my good today on the 09.04.2015. She then drops the phone in my ear. Are you guys hiring from [URL Removed]<br> Where are you guys getting these people EDUCATE THEM TRAIN THEM IN CUSTOMER MANAGEMENT"
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Homechoice's replyOfficial
09 Apr 2015, 16:59Hello tinajacobs,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply09 Apr 2015, 16:59
Official
Hello tinajacobs,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team