EL
Ellen L
1 reviews | Active since Nov 2012
20 May 2015, 12:25
YOUR SERVICE SUCKS!!
I e-mailed HomeChoice on the following dates 12 May, 14 May, 18 May and for the FOURTH time again today, 20 May 2015 to get a settlement amount on my account because I want my account closed. To date, NOT ONE PERSON HAS HAD THE DECENCY to get back to me. HomeChoice irritates the **** out of me with the amount of phone calls they make, either to purchase something or because the account is in arrears, but NO ONE can pick up a damn phone or reply to any of my FOUR e-mails!! Just give me what I am asking for so that I can get rid of this pathetic customer service!!!!!
Helpful (0)
Replies (1)0
Replies (1)
Homechoice's replyOfficial
20 May 2015, 12:36Hello lospere,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply20 May 2015, 12:36
Official
Hello lospere,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team