****y Call Centre Agent

<p>So I phoned Homechoice to find out why the parcel I have ordered on the 1st of this month is late and the parcel I ordered on the 2nd of this month is already on its way. The call centre agent I spoke to was so monotone when she answered I didn't even hear her name properly. I asked politely why my 1st order has not yet left and the 2nd one has and she very rudely said 'I suppose it's obvious that it is two different things you ordered and that is why". Nothing about, let see what's going on in your account, let me see if I can assist. NOTHING. She was ****** rude! When I told her that they were the same thing she was surprised, but when I told her that the one was in bulk and the other one was single of the same thing she just continued in her rude *****y monotone that it was different stuff that gets sent of differt times. She didn't even offer to go on her system and check. I am a receoptionist for a company. Most people might look down at receptionists, but they are ALWAYS polite and no matter how a client treats them they do not take it out on other clients!!!! This is unbelievable. If my parcel is not on it's way by Friday I am cancelling and closing my account with Homechoice and I will be sending the products back WITHOUT PAYMENT!!!! I don't deserve being treated this way!</p> <p> </p>