PL
Palesa L

1 reviews | Active since Apr 2014

17 Mar 2017, 10:56

Wrongly Billed and Handed to Attorneys for Goods never received

<p>Good Day</p> <p>I ordered a Suffolk Fire Place heater from Home Choice which was delivered to me in July 2016. A few days later I noticed that the heater was faulty and I called Home Choice who advised me to send it back and promised to repay me the postage money which was R 268. I posted the two parcels at Stretford Post Office on the 27th July 2016. After I posted the heater, I bought a new one from another store. I received a call from Home Choice telling me that another heater was being sent to me. I told them that I didn’t need it as I already have a heater. They kept calling me requesting me to pay. I told them that I did not collect the heater as I indicated that I no longer needed it. They kept harassing me with phone calls two to three times a day everyday requesting me to pay and also sending me messages. I faxed the receipts from the Post Office, but they still insisted I pay. Now the matter has been handed to the lawyers who are harassing me about payment arrangements. I do not appreciate how this matter has been handled by Home Choice staff. Have this matter sorted ASAP!</p>

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Replies (1)
Homechoice
Homechoice's reply18 Mar 2017, 09:25
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team