WrongChoice

I ordered a queen-sized headboard at Homechoice, and when I ordered it the promotion said the matress is included as a free gift (THats the only reson i bought it). Logic tells me that if you ordered a queen-sized headboard, you will get a queen-sized headboard. To my surprise, delivery arrived and they connected the headboard and put the matress, to my surprise the matress is leaving space on the sounds so it's a double bed size matress.

I call immediately in frustration and: Agent 1: says it's my fault I chose double size (which I didnt) and asked if I'm accusing them of changing the order Agent 2: said a gift is a gift it could've been a single (well the advert should've put that information) Agent 3: Allowed me to return the sheets and gave me a reference

I then decided I don't deserve the lack of empathy, i have no use for a queen size headboard with a double size matress. Why should I pay when I'm unhappy.

Agent 4: Said I must send pictures. And they will check if I have used the products or not. I phoned a few hours delivery, ofcourse I haven't used it. And he said they must be in its original package, how will it be in its original package when the guys opened it and connected the headboard and base. The guys must disconnect it and return it to the box.

I have sent the pictures and called numerous times with no success. When will my order be fetched? I need a new bed, I don't have a bed to sleep on, these products are taking up space, I'll sleep in the couch till when. It's only one day, Please fetch your products.

My family warned me against homechoice now I'm left with no bed cause I threw away the old one, and can't buy a new one cause this one is taking up space. So I sleep on the couch. I really regret this and would advise people not to buy from homechoice cause there is no customer service just agents ready to fight you and be correct. Please fetch your products.