Wrong payment recorded by HomeChoice

Dear HomeChoice

I am Boikanyo Moema with account number ********** 356 for your reference.

My balance due for the end of February ( minimum payment due) was approximately R58.00, the last time I checked my statement online ( which was towards the end of February). I decided to pay R68.00 , in order to recover the R7.50 fee when paying through an EasyPay agent such as Shoprite ( in Ga-Rankuwa). However, when I tried viewing the payment online on HomeChoice's website on my account, it reflects as R60.00 (.instead of R68.00 ).The R60.00 amount is wrong as I have paid R68.00.

Furthermore, the last time I checked, the minimum balance payable at month end ( end of February) was R58.00 , how come now I owe R4.00 extra? I feel HomeChoice is robbing me daylight.

I have included an attachment showing the receipt I received when making the R68.00 payment at Shoprite Ga-Rankuwa.

Please correct this error, otherwise I will have to refer your company to the National Credit Regulator for unfair credit conduct .

Yours faithfully

Boikanyo Moema