Wrong order sent and unable to obtain a new invoice

Hi,

My name is Maria Tau, Acc ********** 01 I have placed an order online on 13/09/2017 Stock code 160911/10/09 Sydney 4pc curtains set (Chocolate, Teal, and Biscuit) and stock code 160889 Sydney 9pc queen duvet set

I have received the stock on the 21st August 2017 and to my surprise found that Jessica Lagenhoven packed wrong curtains, instead of packing lined curtain, she packed 3 unlined curtains.

I called your call center yesterday 26/09/2017 and spoke to one of the agent (Xhosa lady) whom I have asked her about the pricing for the unlined curtain and she advised that the price is the same.

I called again today 27/09/2017 and spoke to Phumeka who could not assist me with this query I then request to speak to her manager and she transferred me to her senior, whom I have explained to her that I need them to rectify my invoice to be invoiced for unlined curtains and she advised that she cannot do that I must bring back the stock

IT'S NOT MY FAULT THAT YOU GUYS PACKAGED INCORRECT STOCK. I WANT A NEW INVOICE TO BE MADE OUT WITH CORRECT STOCK REFLECTING ON IT!! HOW DIFFICULT CAN THIS BE ?????????

3 WEEKS AGO I RETURNED GOODS TO YOU AS THEY WERE ALSO INCORRECT AND NOBODY BOTHERED TO CONTACT ME TO SAY THEY HAVE RECEIVED IT, I HAVE BEEN CALLING THE CALL CENTER FOR WEEKS WITHOUT ANY ASSISTANCE UNTIL LAST WEEK WEDNESDAY WHEN I SPOKE TO SOMEONE WHO REALLY KNEW THEIR JOB AND ADVISED THAT MY ACCOUNT WAS CREDITED. SO THIS IS NOT GOING TO HAPPEN AGAIN IF I HAVE TO SUE YOU GUYS I WILL DO SO....

WHOEVER IS GOING TO CONTACT ME MUST GET HIS / HER FACTS STRAIGHT AND NOTE THAT I AM NOT RETURNING ANYTHING !!!! YOU GUYS MUST FIX THIS IMMEDIATELY.

I AM TIRED OF THIS **** SERVICE I KEEP ON GETTING AND ONE MORE THING YOU BETTER TRAIN YOUR AGENTS AS THEY DON'T KNOW WHAT THEY ARE DOING