SM
Sbongile M
1 reviews | Active since Dec 2014
11 Sept 2015, 07:27
WRONG ORDER FOR THE SECOND TIME
Good day<br> Last week Friday the 7th i have placed an order at homechoice which was 32piece dinner set ,yesterday when they deliverd the staff they delivered the wrong parcel which was 16 piece,what makes me angry is that they have billed me for the 32piece which I have not recieved.I want them to deliver my 32 piece before its out of stock because its not my fault its theirs they must please rectify they mistake.<br> <br> Regards,<br> Sbongile.
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Homechoice's replyOfficial
14 Sept 2015, 16:11Hello sbongilementile,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
Homechoice's reply14 Sept 2015, 16:11
Official
Hello sbongilementile,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,