Wrong order delivered and a terrible customer service

Account number: 235 729 523

On the 28th at 11:57 October 2017 my mother ordered a Super luxury 28 piece linen bedding set from Homechoice, the confirmed instalment was going to be R248 per month. On the 7th of November a 31 piece set was delivered. Upon noticing that the courier waybill number sent to her by sms was different to that one on the actual package, she decided not to open it. On Saturday the 4th November we called Homechoice customer service to report that a wrong order was delivered, we also wanted to find out if there was a difference in the instalment confirmed, we were told that the instalment was going to be something over R300 (not sure of the actual amount). We then requested that Homechoice collect the incorrect order and deliver the items my old lady ordered, we were told that she would need to return that parcel herself cos they don’t collect, meaning she would have to find a transport to take to big box to the post office which would cost around R200 and pay also the postage fee.

I mean really Homechoice makes a mistake and we must pay to take it back (I have seen Danone collecting a little box of “Inkomazi” to take it to their lab for testing and Homechoice is hoping to a miracle).

My old lady is a pensioner, and we are the one ones who have to deal with her frustrations on the other side. I know she does not deserve to be treated this way because she is a good paying customer of Homechoice, I know that because even if she can’t afford to pay at certain times she would ask me to help her out just so her name would be in good books.

If Homechoice values her business, I think they should correct this issue at their own cost. Then her account shall be settled as soon as possible and please me and my family a big favour, Never ***ever ever, ever, ever, ever, ever, ever*** call her again.

Then, I shall not begin to talk about the terrible customer service agents who would act as if they can’t her us on the phone and put us on hold/ avoid us and screening our number whenever we call back. Talk about mistreating the very customers that pays your salaries. I wonder, how do you handle your bad payers, If you ill-treat good paying customers.