EJ
Elson J
1 reviews | Active since Nov 2024
30 Nov 2024, 16:05
Wrong order
I purchased a full set of pots two months ago and I started unboxing the set and there’s only a pan inside wrapped inside of many boxes, I didn’t check the box when it got delivered because I was excited of my order but I always asked myself why is it so light. Today on a Saturday I started unboxing the box and there was only a pan and I’m paying for a full set of pots of R1800, total reap off and an awful service. I need my full set of pots or come take the pan and I I haven’t used it is still wrapped in the plantic, how do you operate for such a big company.
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Homechoice's replyOfficial
01 Dec 2024, 07:38 Hi Elson Jonas,Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,The Customer Support Team
Homechoice's reply01 Dec 2024, 07:38
Official
Hi Elson Jonas,Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,The Customer Support Team