CJ
Chynelle J

1 reviews | Active since Feb 2015

05 May 2015, 11:52

Wrong Order / Bad After Sales Service

The order:<br> Star Dust 15-piece Super Luxury Duvet Set Dbl Double - Pink - Duvet<br> R450 Gifts!<br> Save R200!<br> Duvet cover, 2 standard and 2 continental pillowcases<br> Plus EasyBed fitted sheet/night frill<br> Plus 4-piece reversible tab-top curtain set<br> Plus laundry bag<br> Plus 2-ply 3kg reversible mink blanket<br> Plus free 3-piece duvet set (duvet cover and 2 standard pillowcases) worth R450! order code: 94926 <br> <br> The process to place an order went smoothly. <br> However, once the items were delivered, no after-sales service was provided. The items received were 2-pieces short. In addition, the list of items on the order sheet stated a 4-piece reversible curtain set. On arrival of the order, only a 2-piece curtain set was received (Homechoice claimed that the other 2-pieces were the tiebacks). No mention of tie-back in the order list was made. When I enquired that I will then want an order for another 2-piece curtain set, the adamant answer was \sorry

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Replies (1)
Homechoice
Homechoice's reply07 May 2015, 08:13
Official
Hello Chynelle,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team will be in touch with you shortly to provide you with an amicable solution.

Kind Regards
Customer Support Team