1 reviews | Active since May 2016
<p>I ordered on the website. I received a call to query stuff that i added to my basket. I felt rushed to finalise the order. I was told that the items i was purchasing was almost gone and that the last 3 was available. Why was i not left to finalise my basket when i was ready. Why have the option of purchasing online if we going to have people calling to finalise purchases. I've now received the wrong colour. Ive tried calling with no success. I emailed and have been told to return the purchase and re-order. This wasnt my mistake. Why cant the correct colour be delivered and the wrong one collected on delivery. I dont want to have to be inconvenienced for someone elses mistake. And what if i cant get the colour i required? I want this resolved asap</p>
Dear Sir/Madam
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
Dear Sir/Madam
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
i am still waiting for someone to contact me in this regard
i am still waiting for someone to contact me in this regard
No one from the Support team has contacted me regarding my issue.
No one from the Support team has contacted me regarding my issue.
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