Wrong order

<p>My mom ordered from the February catalogue some items that she could buy two of them and get one for free. When the order arrived, we found that they were totally wron ones, she did not order that. She had to make efforts to post them back on the 15th March, two to three days after they were delivered. At the back of their invoice they wrote that she will be refunded for the postage cost. They sent her an invoice with the high amount for the things that she returned back, when we called them in April, they said they have not yet arrived, it takes a month. We are approaching the full second month on the 16th May and she s still being invoice. </p> <p>I sent an email requesting for the postage refund, they asked for my mothers banking details, after I sent them, they rep**** by saying the refund was credited into her HomeChoice account, like really? and worse the refund is short( we have the reciepts). She then got an SMS to say thank you for activating a debit order, so it means they were tricking her. HomeChoice is such a ******** company, they are *********** and they are not doing their job.</p>