WRONG ORDER

<p>Homechoice phoned me telling me that I qualify for credit with them. I then accepted their offer and placed and order telephonically, a lady called Kodwa took my order, at the end of the call she repeated my order then closed the call. To my surprise they delivered my order without phoning and let someone sign for my orders. They delived a kettle that I didnt order, when I placed an order I remember Kodwa suggesting that I should buy a kettle and I told her I dont want it, she tried for few minutes convincing me, but I insisted that I dont need a kettle I have one, she said its big, I said I dont have a reason for buying a big kettle because I only drin tea and the kettle she's telling me about is not my style. When I got home they showed me the parcels which I was happy about except the kettle, I then phone customer service and spoke to Unathi who was not helpful at all and never bother to take my ID number to check on their system until I ran out of airtime, I phoned again and spoke to Zizipho who took my ID number, listed to my complain then told me she is checking the system, I kept holding and holding and holding and holding until I ran out of airtime. None of them phoned be back simply because I told them I dont want the kettle that I didnt order, they must come and take it because I wont pay for something that I wont use. I told Unathi from custer services that why dont they pull the call and listen to what I ordered, I think Kodwa wanted to make a sale of the kettle not thinking that she's damaging the reputation of the Shop but giving out what i didnt order. I she repeated the order at the end of the call why would she send me a kettle that I didnt order and dont even need it? They must come and take their kettle</p>