Wrong furniture still not replaced

I am once again so disappointed and angry at Homechoice incompetence and poor service. I have placed my order for a 3piece brown gomma gomma lounge suit and they took forever to deliver. Only after I have requested to cancel the order they then delivered the next day which was on the 12th of December 20019. However when the furniture was delivered to my surprise the only the 2 and 3 seater was correct but the 1 seater was wrong and I sent it back with the people that came to deliver the furniture and they said that they will bring the correct one the next day. I also called the call center customer service to inform them and I have also emailed them and was in liason with Ncedo mooi. She have been giving me the run around and I have emailed her numerous times but up until today I haven't received my one seater. But yet it showed on my statement that it's due. I haven't been given any reference number. Every time I was just told as soon as they received the chair they will deliver it. But its a new year already and up until today I still don't have it. Howcome the staff are so unorganized and so *********** to send a correct order. I'm so angry that I weren't able to have the full lounge suite on Christmas and were embarrassed to explain to my family how Homechoice gave me the run around.