WRONG DEBIT ORDER /NO RESPONSE

is it not the responsibility of home choice to debit my account on a monthly basis with the agreed monthly amount?i am disgusted to say the list to have received an email from home choice collections,telling me that my credit record will be affected by my non payment ,whereas i have given them my banking details as well as my bank statement reflecting my banking details and authority to debit my account on the 25th of every month ,

being the good customer that i am i have even sent an email to Shumeez James on the 19th April to confirm with her that my method of payment is debit order ,which she responded with a yes ,we a debiting your account on a monthly basis

why i am now being dragged in the incompetence of home choice 's accounts department in not making it a point that my information is updated on my account

i want my credit record to be cleared immediately as this has absolutely nothing to do with me ,it is your accounts department s responsibility to debit my account .

if i had the 3000 for the items i order i would pay it immediately so that i will not have to ever deal with you people ever again

i have lost all the respect i have ever had for this company and will never make any further purchases

Consumer Ombudsman will not be happy with this kind of ill treatment ,and i will be taking it forth with them .

********** Rachel