SM
Sinah M

1 reviews | Active since Oct 2018

20 Nov 2018, 15:36

Wrong billing amount and poor quality (color worn out)

I hate the day i agreed to buying from Homechoice. My husband and i have been loyal homechoice customers until my last recent purchase with them. I know them to be selling quality goods but well this time around-i was cheated. I bought my bedding sets and excited as i was,decided to use them immediately upon receiving them. I then washed it after 3 weeks as it looked not tidy and walllaaaa-the color worn out. It had a combination of black and white and the black color now looks grey as if they are more than 5 years being used. Another thing that makes me sick are the rude call centre agents who calls me thrice daily and almost everyday. I wanted not to pay them as the goods looked very old after their first wash but thought to myself-it's my name that will be ruined then the month following the one i skipped my payment for, i balanced my account. The invoice i got from homechoice said my monthly installment is R406 and i normally pay R407 but now i'm being told that i am owing even though i paid R1 extra on my installment. I want to settle them and i will never recommend anyone to them and i want them to remove my name from their Company records and never ever call me after i have settled them nor send me any of their marketing messages. They make me sick, calling me like i never pay them and i pay them on time ntllll. I hate this company wholeheartedly.

My names : Sinah Moipone Mojanko ********** 225088

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Replies (1)
Homechoice
Homechoice's reply20 Nov 2018, 15:38
Official
 Good Day  Sinah Mojanko 

Thank you for bringing this to our attention. Sincere apologies for the frustration and inconvenience caused. 

One of our staff members will be in contact with you shortly to help resolve the issue. 

Regards 

Customer Support Team