OM
Orienda M

1 reviews | Active since Jul 2014

19 Jun 2015, 09:29

Wrong Billing

Annoyed with home choice Calls for arrears account, i paid my account on the 4th May 2015 for April month and also on the 19th May i paid for may account which i was supposed to pay on the 25th so now i am receiving lots of annoying calls claiming that my account is in arrears, i paid in advance and i paid more than the instalment now i have to pay interest for up to date account.<br> <br> secondly i bought items telephonically and i was offered R250 discount by the consultant but when i received goods and statement i was overcharged and no discount was allocated i called them more than 5 times and my issue was not resolved even today.

0
Replies (1)
Homechoice
Homechoice's reply23 Jun 2015, 07:48
Official
Hello Lobisaoriendamar,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team will be in touch with you shortly to provide you with an amicable solution.

Kind Regards
Customer Support Team

Best regards,