Worst shopping experience ever

Good day

I have bought a fridge form home choice, the fridge was delivered on the 19/02/2020 how ever there was a huge dent on the top side and the minor on the bottom side however there was no damage on the packaging . which tells me that who ever package the unit was aware of the default.

i then contacted the home choice customer service where i was told to send the pictures , i have done that and send them to whats up number that is *** and somebody by the name of Nosiphiwo reply that i should send my ID number of which i did that. she then said that the pictures will be forwarded to the relevant department .that was the 22/02/2021 since then no response.

i the call on the 24/02/2021 to check the progress and the person who answer the phone told me that they are still waiting for pictures . as i try to explain that i have done that, then i was requested to email the picture , i again email the pictures immediately i receive a response form Busisiwe that they have received the pictures and they will forward them to the relevant department.

today is the 01/03/2021 i call to check the progress and i spoke to lusanda and she told me that they have closed this complaint as the customer has not yet send pictures.

i am so disappointed with such a big company

-- Office :***) fax to email: *** Email: ***