GM
Goitsemang M

1 reviews | Active since Mar 2009

18 Jun 2015, 17:39

Worst service you will ever experience

I am not even going to waste my energy explaining my issues here because Homechoice hires the most inexperienced stuff that do not know anything about customer service. They will the cut calls before they even answer them. Simphiwe asked me to resubmit proof which I had done twice already , and asked me to check the number that I faxed to , while i was busy checking he cut the call. He refused to give me his surname telling me that he is the only Simphiwe at customer service , something that he clearly knows nothing about. when I called again the next person told me that she does not know Simphiwe and asked me to hold for the supervisor , I held until I could not hold anymore.<br> <br> I will never buy anything from Homechoice again ever this is not the same time that i am experiencing issues with .

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Replies (1)
Homechoice
Homechoice's reply23 Jun 2015, 07:46
Official
Hello goitsem,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team will be in touch with you shortly to provide you with an amicable solution.

Kind Regards
Customer Support Team