WORST SERVICE RECIEVED AND WILL NEVER RECOMMEND ANYONE TO HOMECHOICE

I HAD MADE SEVERAL CALLS AND TIED OF HAVING TO WAIT ON A PROPER RESOLUTION FOR THE POOR AND *********** SERVICE RECIEVE BY NOT ONLY THE CONSULTANTS ,BY MANAGEMENT. I SIMPLY REQUESTED A COT AND MATRESS WITH THE FREE BLANKET AT THE TIME I REQUESTED THIS ONLINE.IT WAS NOT ABLE TO BE PROCESSED DUE TO THE OPTION NOT FOUND AND I INFORMED THE CENTRE OF THIS.I WAITED 2 WEEKS FOR DELIVERY AND NO COT WAS RECIEVED ,I THEN CALLED THE MANAGER AND INDICATED THAT HOW CAN A PRODUCT BE OUT OF STOCK IF IT WASNT SHOWN ONLINE.SHE THEN STATED THAT THERES AVAILABLITY AT WAREHOUSE AND SHE WILL COMPENSATE ME BY ENSURING THAT THE DELIVERY IS DONE MANUALLY AND I WILL REACH MY COT IN TIME OF PRIOR TO MY DELIVERY.

I THEN RECIEVED A DELIVERY WHICH CAME TO MY DOORSTEP WITH NO INVOICE OR STATEMENT WITH THE DRIVER AND LATER OPENING UP THE ITEM LOOKING FOR THE MATRESS AND THE BLANKET REALISING ITS AN INCORRECT DELIVERY THAT WAS MADE TO ME.

I HAVE EXPLAINED THAT THE TEAM MANGER NEEDS TO TAKE ACCOUNTABILITY FOR THE INCORRECT ACTION WHEN CLEARLY ON THE CALL RECORDING SHE TOLD ME I WILL RECIEVE THE COT AND THE MATRESS DELUX SET.

I HAVE BEEN RECIEVING NUMEROUS CALLS BY THE CENTRE BUT INSTEAD THE TEAM MANAGER ALWAYS PASSES THE CALLS TO AN ESCATIONS AGENT TO DEAL WITH RATHER THAN SOMEONE HIGHER UP TAKING ACCOUNTABILITY.

I WAS THROWN A R250 COMPENSATION WHEN THAT COST DOESNT EVEN COVER HALF MY TIME AND CALLS MADE LEAVE ALONE THE STRESS FACTOR AS I SUPPOSED TO SET UP MY CHILDS NURSERY AND DUE TO GO TO HOSPITAL NEXT FRIDAY.

I WANT SOMEONE WITH HIGHER STATUS TO DEAL WITH THIS ENQUIRY AND LISTEN TO ALL CALLS MADE TO HER ON THE INITIAL CAPTURE WHERE THE MANAGER HAD PROCESSED THE ORDER.

ALONG WITH THAT TODAY I HAVE ALSO NOTED AN ERROR ON THE SYSTEM FROM THE MARKETING SIDE WHICH I ADDRESSED WITH THE TEAM LEADER

GET BACK TO ME ASAP!!!