Worst Service received due to negligence

Bedset under warranty was lodged for a return.Homechoice confirmed that they'll do the delivery and return as the same time. I was advised to order another bedset and amount of returned bed set will be offset, as my account was at zero balance. Nothing occurred as arranged by Homechoice, even when I was told to return bed set with collection of new bed set, I was informed that they can't take it, as its a big item, but yet I was informed to do it, to ensure 3 months interest is app**** on the new bed set. Months later the old bed set was collected, and from there no one could assist me. Attorneys contacted me and dealt with this, now the amount has been credited and no further feedback was received. Now there's an unexplained amount on my Homechoice, to which no one has made contact on how it arises. I've paid the reflecting amount and yet in arrears. I'm of the opinion that I'm being harrast by homechoice due to their poor service that they're providing. Next step is to consult with attorneys (which is a fact and monthly premium paid to them) as I feel you need to compensate for your wrong doing, listing me at TransUnion. I'm a customer for 10+ years and this is how you treat people. Numerous emails have been forwarded. Close my account. I want nothing to do with your company.