Worst Service I Have Ever Received

If I could give a rating of zero I would. I am absolutely DISGUSTED with the service I received from Homechoice. My original order was sent to us on the 10th of September 2022 which was incorrect. Due to the call center being closed we immediately emailed the listed email address. We have yet to receive a response. We advised them that we had received an Akita couch instead of an Akari couch. My husband paid two visits to the store and we spent ages on the phone trying to get this sorted. Eventually my Parcel Number: FFS***7 was picked up on the 30th September 2022. I reached out via Facebook messenger yesterday however my message was read today and ignored. It is now the 10th October 2022 and I have yet to receive a credit. Additionally, I received an invoice today with the couch I don't have listed on it. This process has been a nightmare with unnecessary unauthorized credit checks done throughout this process of me requesting that they send me the correct couch. I would like a credit to be issued to my account immediately. I am simply sick and tired of dealing with incompetence. This was your fault not mine. I have since purchased another couch from another store which was correctly sent to me a week after I purchased it. I want this credited. I don't want anymore long winded stories from anyone. I have been understanding for long enough.