Worst service from Homechoice. Keeping their returned goods and my money.

Worst Service from Homechoice. I returned the goods purchased and was told to wait for 21days for a refund. The head office received the goods but did not even send me acknowledgement in this regard and did not log a refund since the 1st week of Sep'21. I had to call and only then, then request proof of payment which I sent. Now I must call them for my refund but it seems they do not want to refund my money. They are keeping my money and their goods. I need my refund and will never again buy anything from Homechoice.