RP
Ruby P

1 reviews | Active since Mar 2017

09 Mar 2017, 17:06

Worst Service ever received

<p>This is the 4th time i have had such disgusting service from homechoice where the consultants would rather enter into a screaming match rather than assist. I was called to make a payment arrangent and had one simple answer,yes i will pay tomorrow please call in the morning so we can confirm. Not only was i told this is a call center and we cant phne you back,i was also told that i cannot call in,now im sure you have a inbound call center as i have called in many times when you constantly messed up my orders. however that is not even the most disgusting part of it all, your consultant after boarderline threatening me had the nerve to throw the phone down while i was still attempting to come to some sort of solution for the problem. now bearing in mind at this point i am still waiting on a response to an email i sent weeks ago. weather i am in arears or not does not change the fact that I am a customer and human being who deserves accurate and respectful customer services not agents who go on power trips and want to start shouting matches with clients. get you house in order homechoice as this is not the first time i have had issues with you guys. </p>

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Replies (1)
Homechoice
Homechoice's reply09 Mar 2017, 17:11
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team