HFVDM
Hendrik Francois Van Der Merwe

1 reviews | Active since Feb 2015

05 Jun 2016, 09:10

Worst Service ever. Of second hand ******* products.

<p>This one of the WORST companies ever....... I bought 2 double reclining couches from them Cash !!!!!!! But after 11 months it's falling apart , and they told me it's because of "Abuse" . And will not repair or replace them. Although they said it has 1 year Warranty and 5 years factory Warranty. They don't even get back to you in regards to this matter. You have to call in and hold on forever and then even they can't put you through to a person in charge to sort this out ..... one of the ****** worst companies ever !!!!!!!!!!!!!!!!!!!!!!!!!!</p>

0
Replies (1)
Homechoice
Homechoice's reply06 Jun 2016, 07:42
Official
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team