worst service ever

Good day

I need to get an explanation for why my order has been cancelled please. ***** have taken place on my account in July which luckily was stopped before it could be delivered. My account was placed on hold until I arrived back in the country which was beginning of November. I was told to send a certified copy of my Id so my online account could be unblock which I did. Account was unblock but to my surprise I was unable to place any orders. Upon enquiry I was told that I need to place the order manually which I also did on the 12th of November, I also received a confirmation mail that my order has been placed. I also explained to the consultant that I will be leaving the country on the 14th of November again because I am working in Egypt. Should they want to discuss anything regarding the order they must please liaise with my wife.

Since that it was one hell of a battle. All of a sudden I was told I must resubmit my payslips, proof of residence and ID. This was send twice. Still not sorted. You keep on phoning my wife to speak to me and she keeps on telling you that I am not in the country and should you want to speak to me you must give me a call on whatsapp or mail me because that is the only way of communication I have in Eqypt. Nobody even cared to get in contact with me. Upon endless enquiries and emails I eventually received a email that my order has been cancelled due to incorrect documents send.

So please explain to me why MUST I as your client be punished for some idiot who thought he can commit ***** on my account. I had my account with homechoice for a year now and not one month did you need to phone me for any payments or nothing. Now I must get treated as the ******** due to other people actions.

Can anybody please explain to me what is happening and give me some real answers please?????????????????

Thank you

Mr. Peter-John Kotze