Worst service ever. Be aware of the ****s out there.

My identity got ****** and someone made purchases on my homechoice account. Firstly i received an sms saying thank you for changing your cellphone number if it was nit me i must phone customer service immediately. Which i did and explained that I will not change my details very soon. After my conversation i received an email of a purchase order for a air fryer again i called and said i did not place the order they must block my account and not authorise any orders because I will not be placing any. After the lady reassured me to say she will put a redflag on my account i received another email for a purchase order for a 16 piece bedding set this time i was furious and called them again their excuse was if someone can confirm my details they have to place the order???? This is now after i already told them i WONT BE PLACING ORDERS. It was not even 10min after the 3rd phone call that I receive another emal for another purchase this time for a 16 piece luxary bed set. Again i phoned and the kady assured me they will have this sorted. Up until today they not even answering my emails and its been over 48hours. I cant log into my app because my account is blocked they not informing me about what is going on ect. I will not be held liable for any purchases on my account that I did not make I am going to stop the debit order maybe then you will give me a call and answer my emails.