Worst Service Ever

Worst service I have ever received. I phoned their customer services team immediately after placing an order, since their order confirmation does not include the address they will be delivering the order to.

Customer services refused to help me, because I did not feel comfortable providing a stranger with my ID number. I could provide them with my account number, order number, address, cell phone details, and they still refused to help me.

Shouldn't the POPI act be protecting us from this kind of abuse. What prohibits their staff from taking down everyone's ID Numbers and abusing them after they leave the office. I had every detail they could possibly want, still no assistance without my most private information.

I would not recommend anyone to use their services. It was horrible dealing with them. I am now, out of pocket almost R4,000 for 2 deductions on my bank, and still no confirmation of where they will be delivering my order.

It should be shameful to treat your customers that way