HP
HARRY P

1 reviews | Active since Jun 2019

27 Jun 2019, 20:09

WORST SERVICE EVER

FIRSTLY, I WOULD NEVER RECOMMEND ANYONE BUYS FROM THIS COMPANY.

THEY ARE SO UNPROFESSIONAL OVER THE PHONE, AND WHEN YOU SEND THEM A EMAIL, THEN THEY REPLY IN A WAY THAT DOES NOT SOLVE THE PROBLEM. LET ME EXPLAIN HOW A PROBLEM IS SOLVED BY THEM........

I PLACE A ORDER...... GET A MESSAGE MY ORDER IS ON ITS WAY, SO I SIT AND WAIT.

PARCEL ARRIVES, ABOUT 4 DAYS LATER. EXCUSE WAS..... IT TAKES 7 - 14 DAYS. MY REPLY, OK BUT WHAT DOES THE MESSAGE MEAN THEN. THE RUDE LADY ON THE OTHER SIDE, JUST KEEPS SAYING 7 - 14 DAYS. CALLS ARE RECORDED SO THEY CAN GO THRU IT THEM SELF'S.

FINALLY WHEN I GOT MY ORDER, I TAKE THE PARCEL OUT AND IT IS BROKEN. THE COURIER GUY TELLS ME I HAVE TO PHONE HOMECHOICE, SO THAT IS WHAT I DID.

GET TOLD TO POST IT TO THEM. SO I DID... THEN I GET TOLD THAT I CAN ONLY SEND IT BACK VIA NORMAL MAIL. I DID NIT DO KNOW THAT. SO NOW I DON'T GET MY MONEY BACK, ONLY HALF. I ASKED WHY OVER AN EMAIL. I GET TOLD THAT IS A RULE OF HOMECHOICE. THANX FOR EXPLAINING THAT. THEN I READ THE PAPER FOR RETURN POLICY, AND IT SAYS, IF PRODUCT GETS LOST ITS MY PROBLEM.

WELL I WOULD RECOMMEND NO ONE TO BUY FROM THESE PEOPLE.

THERE IS SO MUCH MORE TO SAY.. BUT I DON'T WANT TO WAIST MY TIME ANYMORE WITH THESE PEOPLE.

I WILL NOT RECOMMEND YOU SUPPORT THIS COMPANY.

YOU WILL REGRET IT.

THIS IS A *******!!! AND *********!!!

0
Replies (1)
Homechoice
Homechoice's reply28 Jun 2019, 08:21
Official
Hi HARRY PIETERSE

We’re very sorry to hear about the poor service you experienced. Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.

Lee-Ann will be in contact with you to assist in resolving the issue.

Thank you.
Customer support