WORST SERVICE EVER!!!

This is the worst experience for someone buying from [URL Removed] for the very first time. I ordered a couch on the 26/10/2015. Was delivered on 11/11/2015. Well within the 14 day return policy, I called and cancelled it THE SAME DAY. I was told a delivery person will be fetching it and once it has been assessed as NOT USED it will come off my account. One Week later(17/11/2015), no response, I called and again was told that the delivery was going to be scheduled. Another 1 week (23/11/2015) still no word from them, called and was told that the assessor would need to be booked first. Got a ref number (***). Still waiting for assessor to come. Was called on the 30/11/2015 to find out if im happy with the couch, i said no, it was supposed to be fetched. Call centre agent very confused. But he will log a query on the status. CALLED NOW (02/12/2015) to find out if im happy with the purchase, again I said NO PLEASE COME FETCH IT!! Seriously!!!! My patience is running very dry and I have no idea what to do. They refuse to fetch the damn couch and take it off my damn account. If I get blacklisted for this for refusing to pay for something I don't want, I will be seeking LEGAL AID!