Worst Service ever

I placed an order at Homechoice on the 17th of May and sent through my payslips and Bankstatement. On the 25th of May I called Homechoice to ask about my order, they then informed me that I only have enough credit for the bedroom set and not the pillows due to being a first time client. This I could understand but they did not even contact me! On the 14th of June I received a statement for my first payment that will be deducted on 25th of June, I called Homechoice and asked them when I will receive my order as I can't pay for something I don't have. They then stated that they will move the payment for the following month. I received my order on the 21 June and found that one of the items are damaged, I called Homechoice again and asked them if I should send the whole parcel back or will they be able to replace only the 1 duvet that is damages. The agent then said that I can only send the duvet back as they can replace that. I called them again 2 weeks later to confirm if they have received the goods, then I was informed that it can take up till 4 weeks to receive the good but they did send me a email on the 21 July to inform me they received the duvet and will be sending a replacement. I kept calling over the past few month to check in when I will receive my order but with no success. They eventually told me that they don't have stock but they can refund my duvet on my account, my question to them was that I have the pillow cases and curtains and extra blankets that match the duvet can they rather send me a duvet with a similar color even if the duvet is not the same as the other item. I called today for the last time and was promise to get a call at 12:30 by a girl named Babalo incident nr ********** 48 whom claimed that she is not like the other call center agents that she will call me back, guess what I'm still waiting for the call!!! I would never refer any person to Homechoice ever, worst service ever filled with empty promises