SM
SHAWN M

1 reviews | Active since Jun 2015

18 Jun 2015, 12:00

WORST SERVICE EVER

I've been taken from pillar to post by Homechoice staff, nobody is willing to assist me of their mistake. I've contacted their callcentre, I've sent emails to the one of the supervisors to explain my dilemma, nobody has bothered to get back to me. At Homechoice there are the WORST supplier ever. They don't care about their customers, the only thing they focus on is to make sure that they get people to buy their products. HelloPeter I need your assistance in this regard. Please refer to the mails I've sent Homechoice with no luck:<br> <br> Good Morning Ma'am,<br> <br> <br> Please find proof of payment for the incorrect parcel I returned to Homechoice on the 7th June 2015, I would like to have refund on the payment I did for returning this parcel. The reasons for returning this order, are mentioned below. Just this morning I spoke to Latoya again and she hang up the phone, I wasn't really surprised that happened after the experience I got from her the last time, when she made me wait me on the phone for more than 15 minutes. I need to stress that she has no professionalism whatsoever on the phone , and she has no respect for her customers. On the other token after Latoya dropped the call,

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Replies (1)
Homechoice
Homechoice's reply22 Jun 2015, 16:37
Official
Hello mokhoro***,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team will be in touch with you shortly to provide you with an amicable solution.

Kind Regards
Customer Support Team