cL
carol L

1 reviews | Active since Feb 2014

26 May 2015, 13:38

Worst service ever

Due to sadness that i have to mail you again as I am not getting any joy from HomeChoice. I have communicated to you last year regarding the issue that I have encountered. where we never receive a product and you guys specifically requested an Affidavit and a copy of my ID so that you can remove that item on my Invoice. it appears to me that the issue was never resolved properly as i have requested an invoice or settlement letter because i have been trying to settle this account several times now and can guarantee you that non of them was ever provided to me.<br> <br> Please follow up this matter for the last time for me that I need this account properly managed and also need to know what my balance is before end of this day in writing with the amount of heater removed from the remaining balance as i never received that. if I won't be getting feedback a.s.a.p then will be forced to escalate the matter to my legal representative because so far i have received the worst service ever and even regret why did I bother supporting your guys brand.<br>

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Replies (1)
Homechoice
Homechoice's reply26 May 2015, 14:38
Official
Hello bindac,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team will be in touch with you shortly to provide you with an amicable solution.

Kind Regards
Customer Support Team