WORST SERVICE EVER
<p>I previously posted acomplaint about my order being delivered in a terrible state & required Homechoice to collect this. On the 14.12.16 Firdous Abdulla from Homechoice contacted me to advise I need to motivate in order for their warehouse to have item collected! I was extremly upset with this and as the paymnet was due in January 2017 I arranged with my courier to have item returned. On the 20.12.16 I sent my proof of paymnt to Firdous and to date I have not had a response regarding refunding my courier fee of R470. 00!!!!</p>
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Homechoice's replyOfficial
09 Jan 2017, 10:20Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply09 Jan 2017, 10:20
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team