Worst service

I bought a washing machine at home choice a Bosch since the first month that I bought it called homechoce as it did not want to spin at all every single month after that we had to call them regarding the machine so finally they send a Bosch agent out who also took his own time he then advised me that it was manufacturing faulth and that he will fix it it with in 14 days we waited more then a month for him to come and fix it and he was done the washing machine was still not working we then Contact home choice who advise us that the fault was on our side when asking them how was the fault our side what did we do they told us that the agent advised them I have been sitting with a broken machine for 1 year now I have paid them each and every month but I can't use it no manager have contact me regarding the matter but every month they call u 8 to 10 time for payment reminders I am at my wits with them I feel like contacting the onbudsman if I do not get a response from them