MS
Minette S
1 reviews | Active since Jun 2018
27 Jan 2026, 08:48
WORST SERVICE
I am very disgusted with the service.
They will phone me 3 times a week to place order cause i have credit. Then when i place an order it gets cancelled 3 times after each other!
I call customer care then they say no it was an error the order will go through just to get cancelled again.
I have requested for the Prenelle 10pc Deluxe Comforter Set Assorted Double to be returned as it was the wrong size. I am still waiting for feedback after they said they will collect on 22 January 2026. Still waiting
Then i requested that it be replaced by a queen size and now i am getting declined.
Helpful (0)
Replies (4)0
Replies (4)
Homechoice's replyOfficial
27 Jan 2026, 08:53Hi Minette,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
Homechoice's reply27 Jan 2026, 08:53
Official
Hi Minette,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
MS
Minette S's updateReviewer Update
27 Jan 2026, 09:23An now your team is sending me a watsapp to confirm myself with a ID copy again. I mean come on i am not doing it again and again and again.
MS
Minette S's update27 Jan 2026, 09:23
Reviewer Update
An now your team is sending me a watsapp to confirm myself with a ID copy again. I mean come on i am not doing it again and again and again.
MS
Minette S's updateReviewer Update
27 Jan 2026, 10:18AND THEN THIS IS THE REPLY I GET????
What the hell
Good day,
Thank you for contacting us.
Please be advised our turn around time for collection is 7-14 working days. You will be contacted to arrange a pick up date and time.
Customer supportNosiphiwo Qukwanaoffice +***4address 78 Main Road, Wynberg, Cape Town, 7800
What the hell
Good day,
Thank you for contacting us.
Please be advised our turn around time for collection is 7-14 working days. You will be contacted to arrange a pick up date and time.
Customer supportNosiphiwo Qukwanaoffice +***4address 78 Main Road, Wynberg, Cape Town, 7800
MS
Minette S's update27 Jan 2026, 10:18
Reviewer Update
AND THEN THIS IS THE REPLY I GET????
What the hell
Good day,
Thank you for contacting us.
Please be advised our turn around time for collection is 7-14 working days. You will be contacted to arrange a pick up date and time.
Customer supportNosiphiwo Qukwanaoffice +***4address 78 Main Road, Wynberg, Cape Town, 7800
What the hell
Good day,
Thank you for contacting us.
Please be advised our turn around time for collection is 7-14 working days. You will be contacted to arrange a pick up date and time.
Customer supportNosiphiwo Qukwanaoffice +***4address 78 Main Road, Wynberg, Cape Town, 7800
MS
Minette S's updateReviewer Update
04 Feb 2026, 13:18And still I am waiting how pathetic. At least the return was collected but my order has yet to be filled and received.
MS
Minette S's update04 Feb 2026, 13:18
Reviewer Update
And still I am waiting how pathetic. At least the return was collected but my order has yet to be filled and received.